Last week, Trump Mobile was reportedly struggling to answer one simple question: Why are so many customers asking about the status of their “T1 Phones”?
According to an internal memo reviewed by Orwell News, the company’s headquarters was in a state of high confusion. A year after Trump Mobile launched, executives report that they were completely unaware of what a T1 phone actually is, let alone where the customers’ units might be located.
“The situation was unprecedented,” said a Trump Mobile executive, who requested anonymity due to the chaotic nature of the shipment logs. “We’ve apparently taken $100 deposits from hundreds of thousands last year and someone promised them a phone. And nobody could tell us what the phone was or where the inventory could be located.”
On Tuesday, the company announced on Truth Social that they were able to locate the phones. The post featured an apology from the CEO, who said “We are very sorry about the mixup. Nobody could have predicted that our marketing team would make such a generous empty promise to our customers.”
The confusion appeared to stem from a mix-up between the company’s ambitious marketing and real-world production. Customers, having paid their $100 deposits with eager anticipation for their phones had been calling support lines daily asking, “When will my T1 arrive?”
It appears as though units may be shipping out this week. Despite the delays, Trump Mobile has stated that they will not be paying for priority shipping.